Roadside Assistance Company in North America
Mission Statement
The mission of Access Roadside Assistance is to exceed the expectations of its membership by providing superior roadside
products and services. Access management and its professionals strongly believe that our customers always come first and
we will continually go the extra distance to meet our customer's every-changing needs. Management believes that the success
of the company is in the consistency of the services provided with the objective of making Access Roadside Assistance
beyond question your roadside advantage.
Access Roadside Assistance was started by its founder Dan Sloan. The parent company, Access Logistics, is a growing company that
has been in business for more than 20 years and is known mostly for its towing and vehicle auction divisions.
Dan learned through his 25 years as an entrepreneur in the private business sector that the so-called "new" approach of
providing close personal service in a larger box store doesn't always work for customers ... a bigger box is not necessarily
better -- it's just a larger square. That approach in dealing with customers no longer provides the devotion or quality
of service and one-on-one experience provided by a family-run business. Once you are treated like a person you really
don't want to be treated like a number. That alone gave Dan the inspiration to develop a revolutionary system that
would address the ever-changing needs of the consumer.
The Access Roadside Assistance division was added fifteen years ago and our staff has more than 80 combined years of
experience in all facets of roadside assistance. In addition, Access through its affiliates and partners has
relationships with thousands of roadside assistance contractors across Canada and the USA.
Areas Access Covers:
From the West Coast to the East Coast, Access Roadside Assistance has you covered across Canada and all 50 states in the USA.
"Clover Towing Ltd. has worked with Access Logistics for 10 years. During this time they have proven to be a professional, prompt, and reliable firm. Their commitment to customer service is unmatched in the industry." Kit Moller, Clover Towing Ltd.
"We have enjoyed working with Access Logistics for the past 6 years and have found them to be extremely professional in their business dealings. They provide excellent customer service and follow-up, and demonstrate the true meaning of "working together" to enable us to assist their clients. We look forward to a long and productive business relationship with Access Logistics." Maureen, Mid Island Towing
"We have worked with Access Logistics for the past three and a half years. During this time, they have proven themselves as professional, reliable, friendly, and cooperative business associates. They have demonstrated a commitment to ensure excellent customer service. We look forward to continuing a lasting and productive business relationship." Ron Wood, Busters Towing