Mission Statement
The mission of Access Roadside Assistance is to exceed the expectations of its membership by providing superior roadside products and services. Access management and its professionals strongly believe that our customers always come first and we will continually go the extra distance to meet our customer’s every-changing needs. Management believes that the success of the company is in the consistency of the services provided with the objective of making Access Roadside Assistance beyond question your roadside advantage.
Access Roadside Assistance is Canadian owned company that was started by Dan Sloan. Dan found the need to provide a quality level of service to the private insurance industry in Canada. The parent company, Access Logistics, is a growing company that has been in business for more than 12 years and is known mostly for its towing and vehicle auction divisions.
Dan learned through his 20 years as an entrepreneur in the private business sector that the so-called “new” approach of providing close personal service in a larger box store doesn’t always work for customers…a bigger box is not necessarily better--it’s just a larger square. That approach in dealing with customers no longer provides the devotion or quality of service and one-on-one experience provided by a family-run business. Once you are treated like a person you really don’t want to be treated like a number. That alone gave Dan the inspiration to develop a revolutionary system that would address the ever-changing needs of the consumer.
The Access Roadside Assistance division was added eight years ago and our staff has more than 80 combined years of experience in all facets of roadside assistance. In addition, Access through it's affiliates and partners has relationships with thousands of roadside assistance contractors across Canada and the USA.
Areas Access Covers:
From the West Coast to the East Coast, Access Roadside Assistance has you covered across Canada and all 50 states in the USA.
“Clover Towing Ltd. has worked with Access Logistics for 10 years. During this time they have proven to be a professional, prompt, and reliable firm. Their commitment to customer service is unmatched in the industry.” Kit Moller, Clover Towing Ltd.
“We have enjoyed working with Access Logistics for the past 6 years and have found them to be extremely professional in their business dealings. They provide excellent customer service and follow-up, and demonstrate the true meaning of “working together” to enable us to assist their clients. We look forward to a long and productive business relationship with Access Logistics.” Maureen, Mid Island Towing
“We have worked with Access Logistics for the past three and a half years. During this time, they have proven themselves as professional, reliable, friendly, and cooperative business associates. They have demonstrated a commitment to ensure excellent customer service. We look forward to continuing a lasting and productive business relationship.” Ron Wood, Busters Towing
