Policies and Procedures
This membership is not to be used for the following purposes:
- Provide towing or road services applicable to insurance claims or incidents for which the member has insurance coverage (i.e. vandalism, fire, comprehensive claims, etc.).
- Tow your vehicle from a repair facility because you did not approve of the quoted cost of repairs.
- Provide second or additional tows by an Access Service Provider
- Provide repeated service calls for a vehicle that in the sole opinion of Access needs routine maintenance or repairs.
- Shovel snow to free or gain access to a snowed-in vehicle.
- Pay for the cost of a new tire or installation of a new tire or wheel, or install or remove snow tires, chains, etc.
- Pay for the cost of any installed parts, labour, supplies or materials.
- Transport you to your disabled vehicle or to any destination after emergency service has been provided, except as specified in the membership benefits.
- Pay for the cost of any incidental expenses such as accommodation, meals, vehicles, rentals, etc. as a result of your vehicle’s breakdown, except as specified in the membership benefits.
- Provide service to motor scooters, any vehicles in excess of 3,600 kg (8,000 lbs.) except as specified in the membership benefits, all terrain vehicles, snowmobiles, dune buggies, trailers of any description, taxicabs, tow trucks, snow plow, tractors, limousines, boats, vehicles used for competition, unlicensed vehicles and impounded or theft-recovered vehicles, except as specifically permitted by your membership.
- Tow a vehicle to or from a scrap yard. Pay for the cost of bridge tolls, ferries or express/toll highways.
Privacy & Security Policy
Access considers all personal information of our clients, supplied by our clients to be held in the strictest of confidence. With that in mind, we will not use or redirect personal information for any purpose other than for providing vehicle roadside assistance. Your personal information will not be sold to a third party nor made available for use by third party applications. Access Roadside Assistance respects the privacy of its customers and team members. In this regard, Access privacy practices are consistent with the Canadian Standards Association's Model Code for the Protection of Personal Information which code contains ten (10) fair information principles generally described as follows:
1. Accountability – An organization is responsible for personal information under its control designating a representative(s) responsible for its compliance with such principles.
2. Consent – The consent of an individual is required for the collection, use or disclosure of personal information unless otherwise permitted by law.
3. Identifying Purposes – The purpose for which personal information is collected shall be identified on or before the time the personal information is collected.
4. Limiting Collection of Personal Information – The collection of personal information shall be limited to that which is necessary for the identified purposes.
5. Limiting Use, Disclosure and Retention of Personal Information – Personal information shall only be used or disclosed for the purpose for which it was collected unless otherwise allowed by law. Such personal information shall also only be retained as long as is necessary for the fulfillment of such identified purposes.
6. Accuracy – Personal information collected shall be as accurate, complete and up to date as is necessary for the identified purposes.
7. Safeguards and Safekeeping – Personal information shall be secured at a level appropriate to the sensitivity of the personal information.
8. Openness – An organization shall make available information about its practices pertaining to the management of personal information.
9. Individual Access - An individual shall be informed of the existence, use and disclosure of their personal information and shall be given access to such personal information. Such individual shall be entitled to query the accuracy and completeness of the personal information as well as have such personal information amended.
10. Challenging Compliance – An individual shall be entitled to challenge concerns they may have with respect to an organization's compliance with the fair information principles contained herein.
In order to be reimbursed for any benefit under your membership, the member must first obtain a claim number from Access before incurring any costs for which the member is seeking reimbursement. The member must then provide to Access proof of payment of such expense in a form acceptable to Access within thirty (30) days such expense was incurred. Provided that the claimed expense complies with the requirements of your membership, Access shall mail a cheque to the member for the reimbursement amount within 60 days of receipt of the request for reimbursement.